Shipping/Returns
Information about standard shipping and returns
Shipping
- Standard shipping is USPS
- Orders are processed and shipped within 1-3 business days, unless otherwise noted in the product description or custom requests are made.
- Orders received on weekends/holidays will be processed on the next business day.
- All orders over $55.00 qualify for free shipping.
- Orders less than $55.00 have a flat shipping rate of $5.95.
- Items are shipped on business days (Mon-Fri), using USPS.
- Customers will receive a tracking email once the order is complete.
- Please insure that you provide the correct shipping address. We are not responsible for returned packages and there will a fee to re-ship items. In case of refund, shipping charge will be deducted from the refund.
Returns
- Returns are accepted if the product has not been used, washed, or worn in any manner.
- All strap sales are final. If there is a defective item (not from usage) we will happily replace it for one of the same specification.
- If a return/exchange is needed, contact us and we will determine the next steps based on the situation and how to accurately complete your order.
- If an item is exchanged it will be for an item of equal value.
- All refunds will be for the full price of the transaction (minus shipping costs).
- Shipping fees are nonrefundable.
- Customer is responsible for shipping fees on returns to us and will not incur any additional shipping charges when new/exchanged item is resent.
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